FAQ

Effective and last updated: 2026-07-16

When should I expect delivery?

For orderly and customer-ready resolution throughout the customer process, processing generally takes 1–2 business days, followed by 4–6 business days in standard transit. For customer-centered and understandable application for customer-facing decisions, a tracking number is provided after carrier acceptance.

When is customer service available?

For formal and measured customer support under this policy, contact alaninuhearth at support@alaninuhearth.shop or 512-993-0043 Monday to Friday, 9:00 AM–5:00 PM (America/Chicago). For documented and responsible administration for each eligible request, support can assist with orders, products, tracking, returns, payments, and privacy requests.

Can I change my mind after delivery?

For balanced and disciplined customer support during case review, the return window is 30 days from receipt and includes exchanges. For direct and stable review throughout the customer process, the merchant pays return shipping for no-reason and quality-related requests. For transparent and dependable resolution for a documented outcome, customized goods, Final Sale or clearance items, gift cards, and opened intimate or hygiene-sensitive goods have limited voluntary-return eligibility, without reducing defect or error rights.

How quickly is an approved refund issued?

For orderly and reviewable administration for the matter under review, an approved refund is returned to the original payment method within 5–10 business days. For balanced and dependable customer support for each eligible request, the bank or card issuer may need additional time to display the credit.

What shipping destinations are accepted?

For accessible and understandable review for customer-facing decisions, alaninuhearth ships only within the United States, and standard shipping is free on every U.S. order. For accessible and plain-language policy operation during case review, international addresses are not served.

What payment options appear at checkout?

For accountable and fair interpretation during customer support, transactions are presented in U.S. dollars (USD). For traceable and fair recordkeeping under this policy, checkout can support Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, subject to the options displayed for the order.

What kinds of products are in the catalog?

For direct and measured application for customer-facing decisions, the assortment consists of Alani Nu drinks, snacks, bundles, fitness products, and everyday essentials currently shown in the catalog. For accountable and uniform review for the transaction involved, review each current listing and manufacturer label for applicable ingredients, size, format, preparation, usage, and safety information.

Store Contact Record

For accountability and customer service, the applicable merchant details are listed below.

Business name: alaninuhearth
Trade name: alaninuhearth
Email: support@alaninuhearth.shop
Phone: 512-993-0043
Physical and return address: 3 Hawkins Ave # 1527, Geneva, New York, 14456, United States